Cognitive Biases: Memory and Unforgettable eLearning

September 9, 2015/0/0

The ability for our minds to enhance or impair the memories we experience is, well, mind-blowing. So we put together an infographic, the first in our Cognitive Biases series, to show how they can be used when creating eLearning.

Memory biases are a peculiar thing. We don’t realise how our minds implement them in every facet of our lives. It is important for us to play on memory biases when creating eLearning to ensure that important knowledge is retained. If the knowledge is retained, the skill sets that accompany it can be applied into everyday working-life situations.

The Bizarreness Effect

If something jumps out at you on a page, you are going to remember it. A man in a suit is forgettable, but a fish in a suit? That will stick with you for a while. Odd, unusual and extraordinary information is easier to retain, so make your most important bits stand out.

Strange things stand out. It is one of the reasons the Loch Ness Monster has fascinated generations of curious minds. It is why almost everyone can describe what unicorns looks like, despite being fantasy creatures. Anything outside of the norm tends to be remembered because of its distinctive nature.

When applying the Bizarreness Effect to eLearning, it is important to make sure that crucial information is jumping out at those who are learning. This may vary from highlighting information to bringing material to life through memorable activities. Strive to create eLearning that stands out from all other eLearning formats. Bizarre is different. Different is good.

The Humour Effect

If something makes us crack a smile, it won’t be forgotten anytime soon. If there isn’t a giggle, there is a better chance you will forget it. Make people laugh. They’ll remember more and have a damn good time doing so.

It is the same reason we can remember so many Simpsons references. We don’t accidentally remember them, we develop a connection with pieces of material that make us laugh. The emotional response to humour is something that can’t be underestimated.

Take Bob, for instance. Bob is the protagonist in our Privacy course and he makes privacy amusing. Privacy is generally quite a lame topic in terms of its humour; so presenting privacy protocols in its raw state is less likely to be recalled at a later time. If a learner can’t apply certain knowledge to a situation in the eLearning course, that information is reinforced by humourous consequences to Bob. He might lose his shoe, he might lose his job. This results in a stronger chance of retainment.

The Generation Effect

Coming to conclusions through our own experiences are the moments that really stick in our mind. Information handed to us on a plate? Not so much. It is important to create the sense that users are driving their own learning experience, not being spoon-fed the information.

Whether that be something as minor as reading the writing down notes or engaging the material in forms of questions, generating the ideas ourselves lead to more effective memory retention. This explains why interactive activities in eLearning can be very engaging and effective. The user has to learn about the information by engaging with it and actually thinking about it.

It is best to apply the same principles when it comes to eLearning. When handed large amounts of information to consume with only a passive involvement, it becomes much more difficult to recall at a later time. In eLearning, let the user make the decisions and ultimately drive their learning.

The Picture Superiority Effect

We can recall visuals easily so information through pictures and infographics (like the one we have created) aren’t going to be forgotten quickly. However, large slabs of text will be. Providing learners with visual aids is more likely to enhance their knowledge retention.

Think back to your early childhood. The books you can recall are almost certainly picture books. The Very Hungry Caterpillar usually comes to mind. Where’s Wally (or Waldo, for our North American friends) is another that can be remembered easily.

This is creating incredible visuals for eLearning is important. People will have a better chance recall information if they can make the connection with something they can picture in their head. This is also why diagrams, tables and graphs are used often in work environments. Visual information is much easier to retain than its written counterpart. This isn’t to say that words should be scrapped altogether, of course. Words are a vital part of the way we communicate and can be used incredibly effectively with imagery.

Creating eLearning with memory biases in mind can really enhance the chances of information retention. Our minds work in the most mysterious ways, so make sure learning accommodates the way our brains manage memories. After all, we only get one mind. Let’s make the most of it.

Beau Bardenhagen
Beau Bardenhagen
Beau puts words together on screens. He also likes to yell at sports.
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